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How To Maximize Real Time Communications

Voice over Internet Protocol (VoIP) and the primary rate interface (PRI) services that come with the infrastructure have given offices many different options when it comes to real time digital communications. Some of the features of these services can be integrated into an office so that problems are more quickly solved and communications become more efficient and cost-effective. These ways to maximize real time communications in the office can rely on intrinsic features of the technology or they can involve carefully chosen suites of applications that work together.

Session initiation protocol (SIP) forking is a feature of many business VoIP services. SIP forking allows a single digital channel to be forwarded to multiple destinations. This can be used to send a call from a single phone to multiple other devices. If an employee is not at a particular station to answer a phone, then the signal can be forked to a cell phone or another location until the employee receives the call. This can increase efficiency and prevent situations where a critical employee cannot be contacted.

One of the benefits of real time communications through digital lines and PRI services is the support for seamless collaboration across any geographical distance. This ability can be leveraged through careful selection of software applications to give satellite offices the ability to directly communicate with each other and the central office. The digital aspect of the services means that documents, files and other data can be transferred securely along the same channels.

The number of incoming channels that a business can have is able to scale upwards as needed. These lines can be used to create well-managed agent pools that can create a better customer experience as well as a more efficient and cost-effective office. Agent pools allow an internal or external call to reach a bank of employees who have the required skills to immediately resolve an issue. These pools can be designed so that calls to a help desk are answered immediately or they can be used to separate different customer service skillsets so more highly trained employees are not occupied with calls that can be answered by others.

Digital lines and SIP forking can be combined to provide powerful front-end services for employees and for clients who contact the office. Voice recognition programs can be combined with text-to-speech services in order to provide a seamless real time experience that can keep employees free to perform other necessary work.

These options can all be used across a variety of industries to maximize real time communications between employees and with clients outside of the business. New technologies, increases in bandwidth and innovative new service plans will inevitably provide even more options for businesses that are using VoIP lines in the office.

Guest Article by Anna

this is a guest post by Anna about how to maximize real time communications. To know more about guest post rules in this blog please follow the link below.

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