5 Different Ways a Toll-Free Number Can Improve Your Business

There are a few things that every business must have. One is an online presence so asto be found by potential customers that always look to the web for what they need. Another thing that every company must have is good customer care systems and policies. These are no-brainers and every startup company knows this. What they usually forget is the importance of a toll-free number.


Toll-free numbers are designated numbers that your customers may reach you at for no charge to them. You will be applying and paying for this, but the multitude of ways that your business can improve through a toll-free number far outweighs the cost.

1. Appearing More Legitimate

The most common prefix for toll-free numbers is "1-800." This prefix has been mostly associated with infomercials in the past, and has grown to become a standard for any big company that offers a product or service. If your company website lists the contact number with 1-800 or any other similar prefix, the site visitor's first thought is that you are a legitimate business that pays for a toll-free number and not just some random person on the internet.

2. Easy to Contact

Imagine a potential customer looking to buy something from you and wants to make an inquiry by phone. If you do not have a toll-free number, he might end up finding another site instead. A toll-free number allows them to make that phone call theywouldn't otherwise make due to the risk of extra charges on their phone bills. Simply put, someone is more likely to call your company as long as it doesn't cost him anything.

3. Market Expansion

Toll-free numbers do not only make your company appear legit, they also make them appear bigger. Since toll-free numbers negate long-distance call charges as long as they're not made from overseas, your company will be able to serve customers from  other areas. Without a toll-free number, potential customers may turn away upon seeing your contact details containing a different area code than their own.

4. Converting Leads to Sales

Toll-free numbers make you more accessible. With accessible phone lines, you can receive a greater number of calls. With each new caller, you can potentially create another customer. With each returning caller, you have the opportunity to build a relationship and earning their loyalty.

5. Convenience

If you find yourself relocating and opening a new brick-and-mortar store somewhere else, you'll need to get a new number for that store. If you have a toll-free number, you don't have to change it. Just attach your new number to the toll-free number and you're good to go. This saves you from having to market a new company number and confuse your existing customers.

There are various ways you can get a toll-free number. You can find a lot of providers online. Some of these providers offer other services in addition to providing the numbers, such as virtual receptionists. When looking for toll-free numbers, shop wisely as your business depends on it.

Guest Author's Bio:

Dave Carter is an independent consultant for small businesses. He's a techie whose expertise lies in the field of consumer electronics and telecommunications. Dave  believes that an 1800 number can change a business for the better.

No comments:

Post a Comment