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Everything you expect from an enterprise-class VoIP phone solution

VoIP has opened the windows to a whole new world of advanced telephony that was unimaginable even a few years back. Small businesses in particular can reap huge benefits from VoIP usage as they will be able to get access to some of the advanced telephony features. This will help them to project a much efficient and professional image of their company. Majority of the business owners are aware of the cost benefits and convenience features offered by VoIP. Even after switching to hosted PBX, business owners need to take care of a few things. The expectations from VoIP phone solutions might be huge and it is true that the latest system will definitely meet all those.

Here is a list of features that you can expect from an enterprise-class VoIP phone solution:

Auto Attendant Solutions:

Auto attendant is often considered to be the Voice mail’s extension and it is available with a standard enterprise VoIP solution. With the auto attendant you will be able to play prerecorded messages or music for the callers who are kept on hold. The auto attendant feature uses the tree used by voice mail for directories that contain contact numbers of employees, extensions or even extension. The auto attendant solution is able to answer all the incoming falls and route them based on the options chosen by the caller.

Inbound/outbound Call Details (Call Log)


The call log feature is also available with every enterprise-class VoIP solution and users will be able to view details of the inbound/outbound calls. Innumerable call log details can be stored with the system, so whenever there is a need to go through the calls logs, users will be able to do so with minimum hassle.

Call Forwarding

Call forwarding for specific numbers can be conveniently set so that the calls to a particular number are redirected to another. This is particularly helpful when the executives possessing a particular number want to redirect the calls to some other numbers due to unavoidable reasons.

Calling Features

The find me follow me feature is really efficient as it allows your employees to receive calls, irrespective of their location. The system can be programmed such that whenever a caller makes a call to a number, it is the desk phone that first rings, which are followed by the cell phone of the employee and when those two go unanswered, even the residential phone of the employee rings. Thus, no calls remain unanswered.

Integration with Office Systems

The VoIP system can be integrated with a variety of business applications and office systems, so the employees are able to log in to the applications from their smartphones, tablets and laptops, irrespective of the time and location. This helps the employees to work from anywhere they want and provides them the much-needed flexibility.

Conferencing

An enterprise-class VoIP will support both the audio and video conferencing and you can arrange conferences that can be attended by as many participants as you want. The conferencing facility can be integrated with other IP applications so that the users can arrange for a conference within a few minutes when the need arises.

Voicemail & Messaging

Voicemail and messaging are an integral part of every enterprise level application and your employees will be able to send and receive voicemail and messages from their deskphones.

Telecom Administration

The admin or business owner gets an easy to use front end or dashboard from where he will be able to manage all the tools and features that are available with the VoIP connection. Thus, as an owner of the business you will be able to administer all the telecom features and tools from a single log in panel.

File Sharing

Sharing of files had been made really easy with VoIP as the users will be able to use a variety of tools that are integrated with the telecom system. Thus, real time data sharing and collaboration is possible when you have VoIP at your disposal.

About The Author

Michelle Patterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particular in business. She works with companies that are introducing these technologies to make understanding them easy for regular people. In this post she has covered about VoIP phone solutions.

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