Skip to main content

How To Maximize Real Time Communications

Voice over Internet Protocol (VoIP) and the primary rate interface (PRI) services that come with the infrastructure have given offices many different options when it comes to real time digital communications. Some of the features of these services can be integrated into an office so that problems are more quickly solved and communications become more efficient and cost-effective. These ways to maximize real time communications in the office can rely on intrinsic features of the technology or they can involve carefully chosen suites of applications that work together.

Session initiation protocol (SIP) forking is a feature of many business VoIP services. SIP forking allows a single digital channel to be forwarded to multiple destinations. This can be used to send a call from a single phone to multiple other devices. If an employee is not at a particular station to answer a phone, then the signal can be forked to a cell phone or another location until the employee receives the call. This can increase efficiency and prevent situations where a critical employee cannot be contacted.

One of the benefits of real time communications through digital lines and PRI services is the support for seamless collaboration across any geographical distance. This ability can be leveraged through careful selection of software applications to give satellite offices the ability to directly communicate with each other and the central office. The digital aspect of the services means that documents, files and other data can be transferred securely along the same channels.

The number of incoming channels that a business can have is able to scale upwards as needed. These lines can be used to create well-managed agent pools that can create a better customer experience as well as a more efficient and cost-effective office. Agent pools allow an internal or external call to reach a bank of employees who have the required skills to immediately resolve an issue. These pools can be designed so that calls to a help desk are answered immediately or they can be used to separate different customer service skillsets so more highly trained employees are not occupied with calls that can be answered by others.

Digital lines and SIP forking can be combined to provide powerful front-end services for employees and for clients who contact the office. Voice recognition programs can be combined with text-to-speech services in order to provide a seamless real time experience that can keep employees free to perform other necessary work.

These options can all be used across a variety of industries to maximize real time communications between employees and with clients outside of the business. New technologies, increases in bandwidth and innovative new service plans will inevitably provide even more options for businesses that are using VoIP lines in the office.

Guest Article by Anna

this is a guest post by Anna about how to maximize real time communications. To know more about guest post rules in this blog please follow the link below.

Comments

Popular posts from this blog

List Of Common Flowers in Kerala With Pictures

Kerala is one of the famous tourist spot situated on the south of India famous for its numerous wild life and thick vegetation. Like the Himalayan ranges on the north of India,

Why A Course on Editing is a Good Start for Wannabe Writers

If you’ve been thinking about becoming a writer for some time but you don’t know where to begin, taking a course from industry professionals can be a big help to get you started. If you can study another person’s writing that you know is a good writer, then you can learn to become like them. One of the things that every good writer knows is that you need to be able to edit properly in order to succeed. There are many reasons why editing is so important to a writer, but in order to hone your skills as a writer, you also need to hone your skills as an editor too.
Boost your credibility When most people try to edit a piece of writing, the first thing they do is proofread the work to make sure there are no obvious spelling and grammar issues. This is extremely important because the reader needs to be able to trust that you know what you are writing about. If you can’t master basic spelling and grammar, then the reader won’t be able to trust that you know anything about what you’re writi…

Building Blocks for Virtual Businesses : Key technological systems you must have to succeed in the remote business world

This is a guest post by Ripley Daniels about "Key technological systems you must have to succeed in the remote business world.

Whenever I tell friends I had a tough day at the office, they laugh at me. That's because they know I don't really have an office. I work very hard but I work for a company that is completely remote. Only a few of my co-workers ever go into an office at all and when they do, it's only for short periods of time. Our "office" is a virtual one. To us, the traditional office workplace is a thing of the past, alongside Tyrannosaurus Rex, the slide rule, and telephones where you stick your finger in a hole and turn a dial.
Unfortunately, none of this prevents me from having tough days. I still have them. But the reasons have nothing to do with the fact that my co-workers and I don't have a brick and mortar edifice that we can use to plan, strategize, hold our meetings, make presentations, discuss sensitive business topics, build relatio…

Top 5 Online Resources for College Students

Being a successful college student means that you have to manage your time well, meet multiple deadlines, prioritize tasks, and still enjoy the last few years you have before you officially become a grownup. If you're a college student who's having some trouble managing everything, the good news is that there are a number of online resources that will help you work and study more efficiently. Here are five of the most popular online resources that will make your life easier as a college student:

1. Infomine – Created by librarians at University of California, California State University, Wake Forest University, and other U.S. colleges, Infomine is an internet library of online research resources for college students and professors. Infomine provides you with access to scholarly journals, ebooks, databases, and many other online materials that are useful for research projects and papers.

2. Mint.com – Managing your finances as a college student can be tough, especially if you…

10 Useful OS X Tips and Tricks

This is a guest post by Mariana Ashley about some useful OS tips.
For the most part, there are two types of computer users: Mac users and Windows users. Sure, there are other operating systems available, but for the most part we each own either a windows machine or an apple machine. In a previous post, Siju George presented 16 Useful Windows 7 Tips and Tricks. These tips are immensely useful for regular Windows users and for Mac users who are less comfortable handling a Windows machine. Because computer use is so fundamental to our society today, knowing the basics of both the Windows operating system and OS X (the Mac operating system) is essential. The following is a list of 10 basic tips and tricks for using OS X:

1. Right click on an open PDF in Safari (the web browser that comes with Macs) to get a context menu which includes the option to open the PDF in Preview.
2. Pressing Command and Q at the same time will close all applications when command-tabbing. This is the fastest way to…

5 Common Examples Of Website Design Mistakes by Business Owners

This is a guest post by Sachin about five Common Examples Of Website Design Mistakes by Business Owners . When most business owners think about website design, they think about a brochure online. Online shopping sites are making a lot of money with the use of web-based applications to sell products, collect payments an arrange delivery. The only work left to do is pack and send the boxes. Smart applications can even print out the labels, so the only thing left to do it stick them on the box. Unfortunately, in many cases, websites are replacing people. For those of us left with a job, we can be thankful that many business owners make the following mistakes when it comes to websites and web design.


Don’t have one. This is the first and biggest problem of most business owners when it comes to website design. They think they don’t need one. Who can ever really do with less business? The reason why they have not been getting business from online sources in the past is because they have not …